What is 24hour’s satisfaction guarantee?
Customer satisfaction is our top priority. We want you to have a happy experience of buying from us. Thus, we look into every case seriously. You will get a solution should there be any dispute arise after purchase of any goods in our website.
We guarantee all goods purchase by you is arrived safely as we will take a photo of every parcel prior to delivery arrangement. Money back guarantee if we cannot produce proof of any means.
Return DOA (Dead on Arrival) Item Any products, dead on arrival (incorrect usage excluded) within 5 days after delivery In this case, please kindly provide us with proof as below:
- The photos or video of the defective item(s)
- The photos, video or screenshot showing the malfunction of the defective item(s)
In a DOA Situation: a reimbursement for return shipping fees is available, provided that:
- Return the item(s) by ordinary mail (the least expensive way) to the nearest PostOffice;. Please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.
International Oversea Customers
- The return shipping fee is less than 60% of the defective item(s) value, and also less than $40 (USD), we will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our staff to further confirm it.
Return Incorrect Item Received If the item you received is completely different from the one you ordered, please contact us via our Customer Service Express and provide us the picture proof of the error. Replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition in which it was received. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it. After receiving the incorrect product, please kindly provide us with proof as below:
- The photos or video of the incorrect item(s)
- Email or Photos of your receipt of purchase.
Email Address :firstname.lastname@example.org.